Refunds and transfers
Requests to cancel a seat or move it to another batch. Each request is checked against the cancellation policy by the number of days before the batch starts, then decided under the central approval policy. Reporting date .
Waiting for a decision
Refund exposure
Refunded, last 30 days
Seats moved, not lost
Requests settled as a transfer or credit
| Request | Requested by | Seat | Invoice | Reason | Policy check | Amount | Approval |
|---|
Amounts include VAT. Batch dates and invoice numbers come from the finance ledger.
Who approves
Credit notes
Invoice register| Credit note | Against invoice | Customer | Amount | Status |
|---|
A draft credit note does not reduce the invoice balance or receivables until it is approved and issued.
Policy
Draft, to be confirmed| Days before start | Outcome |
|---|---|
| 14 or more | Full refund |
| 7 to 13 | 50% refund |
| 0 to 6 | Transfer only |
| After start | No refund |
A free transfer is offered instead of a partial refund. One free transfer per enrolment. Companies may swap the named learner at any time without a request. If MALYOMAR cancels a batch, every seat is refunded in full. Seat moves that need no approval are handled in Transfers & swaps.