EC
Sample EPC Contractors
Industrial construction contractor in the UAE with about 120 piping and mechanical engineers. Customer since March 2026.
A-003CustomerIndustrial constructionUAEOwner: Karim FathyCorporate portal active
Seats bought
40
25 delivered, 15 in December
Learners trained
22
96% completion
Lifetime value
5 invoices
Open pipeline
1 deal, needs analysis
Outstanding
Account summary. Three programmes in seven months, each larger than the last. Satisfaction averages 4.6 of 5. The December ML516 batch is confirmed and invoiced in full, not yet paid. The next gap in their skills survey is static stress analysis, which deal D-0145 addresses. Risk: one decision maker, Wael Sorour, approves everything.
Seats delivered by quarter
Company details
- Legal name
- Sample EPC Contractors LLC
- Tax registration
- 100-000-000-003
- Billing address
- Sample Tower, Abu Dhabi, UAE
- Website
- sample-epc.example
- Payment terms
- 50% on order, 50% before day 1
- Invoice contact
- Samir Aziz, procurement
- Working week
- Sunday to Thursday, Gulf time
- Segments
- EPC contractors, Gulf
| Contact | Role | Consent | Portal | Last touch | |
|---|---|---|---|---|---|
| L&D manager Main contact | [email protected] | Marketing and sales | Portal admin | Today | |
| Engineering manager Budget holder | [email protected] | Sales only | Viewer | 30 Sep | |
| Lead piping engineer Technical sponsor, also a learner | [email protected] | Marketing and sales | Learner | 24 Sep | |
| Procurement Purchase orders, vendor file | [email protected] | Sales only | None | 1 Oct | |
| Finance Accounts payable | [email protected] | Sales only | None | 2 Oct |
| Deal | Programme | Seats | Value | Stage | Close |
|---|
| Cohort | Course | Dates | Learners | Completion | Status |
|---|
Cohorts are managed in Corporate cohorts. The client sees the same list in the corporate portal under Programs.
8 of 28 named learners shown
| Learner | Role | Courses completed | Enrolled next | CEUs | Certificates |
|---|
| Invoice | For | Issued | Due | Amount | Status |
|---|
Competency gaps, piping group
From the client’s skills survey of 1 Oct (27 engineers) and assessment results on completed courses. The bar is the team average, the line is the target the client set.
At or near targetGap over 15 pointsTarget
Recommended programme. Close the two largest gaps first: static stress for the 12 engineers who scored lowest, then flexibility and supports for the wider group. Lead engineering is covered by the December batch. Draft a proposal from these needs
Training requests from the client
| Request | Raised by | Date | Status |
|---|---|---|---|
| Stress analysis course for 12 engineers, first quarter | Hala Mahrous | 29 Sep | Deal D-0145 |
| B31.3 refresher for site engineers, Arabic delivery | Mostafa Helmy | 12 Sep | Awaiting scope |
| On-demand access to ML523 for new graduates | Hala Mahrous | 20 Aug | Delivered, 5 seats |
Requests arrive from the corporate portal page Training requests.
How the score is built
Supporting events
| Date | Factor | Event |
|---|
Rating history
| Date | Rules | Rating | Reason |
|---|
Adjustments and reversals are new entries; nothing is overwritten.
Internal only. The reliability rating is never shown to the customer, in the portal or in documents. Open rules, simulator and full explanation
Points ledger
| Date | Type | Description | Points | Balance |
|---|
Tier benefits
Reward vouchers
The customer sees this tier and balance in the corporate portal. A rating change writes nothing here. Open the programme and full ledger
Tenders
Open risks for this account
Returning customer: from rating and loyalty to an order
Permitted offer from the loyalty programme
Order and history
Controlled relationship actions
| Action | What the rating band allows | Approval route, from the approval policy |
|---|
Proposals for this account
| Proposal | Action | Proposed by | Status |
|---|
Rating and loyalty
Key people
HM
Hala Mahrous
L&D manager, main contact
WS
Wael Sorour
Engineering manager, budget holder
KF
Karim Fathy
Account owner, MALYOMAR
Account health
Satisfaction4.6 of 5
Completion96%
Payments on time4 of 4
Open support tickets1
Engineers reached28 of about 120