Name is misspelled on my ML513 certificate

T-4821 · Certificate Normal Open · opened Fri 2 Oct 2026, 16:40 through the learner portal

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Conversation

3 messages, 1 internal note
AM
Aya MostafaFri 2 Oct, 16:40 · portal

Hello, I received my certificate for Process Plant Layout and Piping Design Level I this week. My family name is printed as “Mostfa”. It should be “Mostafa”, as on my passport. My employer needs the certificate for my file by Thursday. Can you correct it?

Also, is there a letter that confirms the training hours? HR asked for one.

Topic set to Certificate and priority to Normal by AI triage · assigned to Omar Zaki by the certificate queue rule
OZ
Omar ZakiFri 2 Oct, 17:05 · email and portal

Hello Aya, thank you for telling us. I can see the spelling on certificate MY-2026-0318 does not match your profile. To reissue it I need a photo of your passport or national ID name page so the certificate matches your official name. You can attach it here.

AM
Aya MostafaSat 3 Oct, 10:12 · portal

Attached. Thank you. Will the verification link on the old certificate still work?

passport-name-page.jpg · 412 KB
OZ
Omar Zaki · internal noteSat 3 Oct, 10:20

ID checked, name is “Aya Mostafa”. The typo came from the old Tutor LMS profile import, not from the template. Hassan Reda’s certificate from the same batch is correct. Reissuing needs Nour’s approval because the certificate was already downloaded.

Suggested reply

Drafted from 2 help articles and this learner’s records

Hello Aya, thank you for the document. I have corrected your name to “Aya Mostafa” on your profile and requested a reissue of certificate MY-2026-0318. You will receive the corrected PDF by email within one working day, before your Thursday deadline.

The verification link stays the same. Anyone who opens it will see the corrected name, and the old PDF will show as replaced.

For HR: a training hours letter is available. It states the course title, dates, 30 contact hours and the CEUs earned. I have attached it to this message.

Sources

Correct the name on a certificateCertificates · reissue within 1 working day, same verification ID
How certificate verification worksCertificates · replaced certificates stay verifiable
CEU / PDH ledger: Aya MostafaRecord · ML513, 30 hours, 3.0 CEU
No help article covers the training hours letter. The last paragraph is written from the CEU ledger, so check it before sending. Add an article
Notes are visible to staff only and are never sent to the learner.
MacroWhat it does

Ticket

First responseMet in 25 min
Resolution due Sun 4 Oct, 11:301 h 10 min of working time left
certificate-reissueimport-data

Learner

Open record
AM
Aya Mostafa
Piping Design Engineer · Sample Petrochem Co.
L-1042 · [email protected]
Account
Sample Petrochem Co.
Learning path
Piping Engineer, 2 of 7 done
Language
English, Arabic
Past tickets
1, solved

Enrolments

Orders

Certificates

Next actions

Request certificate reissue approval Open certificate MY-2026-0318 Report the import error

Activity

  • AI drafted a reply from 2 articles
  • Omar Zaki added an internal note
  • Aya Mostafa replied with an attachment
  • Omar Zaki replied, status set to Waiting on learner
  • Ticket created from the portal, triaged by AI
Every change is also written to the audit log.

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